Frequently Asked Questions (FAQ)

Technical questions

I already use the same application on another server. How can I migrate it to DoliCloud?

I have a backup of my application. How can I restore it into DoliCloud?

How to create my own backup of my DoliCloud instance?

How to get a second instance for test or preproduction?

I forgot my login or password (My application, Dashboard, SFTP or MySQL)?

How to access my files using a SFTP client?

How to access my database using a MySQL compatible client?

How to add an external module into my instance?

How to force the usage of cryptic and secured HTTPS protocol with my instance?

Emails sent from the application goes into the SPAM Folder

User questions

How to change or add a new VAT rate for my country?

Commercial / partnership questions

How cost DoliCloud ?

Can I pay for DoliCloud on a yearly basis?

Where can I find the invoices billed to me for the DoliCloud service?

Privacy Policy - Is DoliCloud compatible with GDPR?

How to cancel and close my DoliCloud account/subscription?

Payment error with the message "Your bank declined our attempt to authorize your card"

How to become a DoliCloud reseller?

More answers in our public Knowledge database...