FAQ - How to become a Dolicloud Partner/Reseller

Become a DoliCloud Partner/Reseller and start making money!

Why?

If you work with small to medium sized companies, you can easily become a simple DoliCloud Partner/Reseller or use DoliCloud to host your customers:

• No development or integration is required, as the platform is already ready for reseller partners.
• Nothing to install, even for your customers.
• Just use your personalized URL to record new customers/instances. Create your customer instance yourself or make your URL public to have your customers create instances for themselves. You earn money when your customers purchase a plan on the DoliCloud platform.
• If you want, you can also sell your own services directly to your customers like support, custom development, addons, fixing installations etc.

How does it work?

• To start with, you need to decide the pricing for the instances that you want to provide. You can define prices per instance and/or per user. 
  You can offer the same prices as the DoliCloud official service (DoliCloud default policy prices are: Basic and Premium, details are available on the following page: https://www.dolicloud.com/en-faq-pricing.php).

  You can also define a premium price according to your target market. Defining a lower price is not possible because default DoliCloud prices are already set to the minimum required to pay for infrastructure and associated costs.

• We provide you with a specific URL, which you can embed on your website, to allow for registrations to the DoliCloud hosting service with the price that you have defined. The URL will look like this:

https://myaccount.dolicloud.com/register.php?partner=yourcompanycode

• You can use this URL to register the customer yourself, or publish this URL on your web site, or on a partner's website, to allow customers to register themselves for the service.

• Every time you or any of your customers subscribe to the paid service after the end of the trial period, the amount earned is tracked.

• Your customers can benefit from the same support level than direct DoliCloud customers enjoy. You can also provide support for your customers if you prefer and charge them for that if you want.

• You will be provided with access to a specific partner dashboard to track each of your customers: instances (trials and paid) and contacts.

• When the number of unique customers reaches 2 or more, you can claim your commission, once every 3 months (minimum 100€), by sending an invoice by email (partner@dolicloud.com) addressed to: Dolicloud, 14 B Rue Razon, 33600 Pessac, France - SIRET: 49386149600054 - VAT number FR01493861496). This rules are required to avoid administrative charges higher than the cost of service.

• Your commission rate depends on the policy prices of your plan and the number of customers you believe you can recruit per year. You can expect 25% for your first customer using the Basic Plan, and 40% if you provide more than 10 customers with Premium Plan.

• Commissions are paid by bank transfer, in Euros for european bank accounts. If your bank account is outside europe, you must provide a way for us to pay online (Paypal or Credit card). Bank transfer is not available for this service outside of Europe. Currency exchange may be applied by your bank. All commissions paid will be appears on your partner dashboard.

• All email exchanges with DoliCloud (our company) must be done in English or French.

Limitations

There are some known limitations in the system that you need to be aware of:

• It is not possible to use your own domain name for customer instances. All customers instances have a domain name: customerid.with.dolicloud.com

• As a reseller, you are the company that collects data from your customers, such as the name of your customer, so you must be compliant with the GDPR rules for your customers. DoliCloud is just a third-party partner that is by itself GDPR compliant.

• Only one currency (Euro) is supported for the payment of services. Conversion is done during the payment process for countries that do not use the Euro. If your bank account is outside europe, you must provide a way for us to pay online (Paypal or Credit card). Bank transfer is not available for this service outside of Europe.

• Being an EXCLUSIVE agent for a region is not possible because of our business model and Dolibarr license, as Dolibarr is an Open Source project distributed under the GPL license (https://www.gnu.org/copyleft/gpl.html), which means that everybody is allowed to not only use but also distribute or sell the software. However, such competitors must use another name than Dolibarr and Dolicloud. DoliCloud is a registered trademark, Dolibarr is a registered trademark of the Dolibarr foundation.

How to apply?

* Firstly, if you do not have a DoliCloud account yet, you must create a free trial instance from the standard customer registration page.

* Once your account and free trial instance is created, you can ignore this trial instance and even destroy it if you prefer. This will be done automatically once the trial ends if you do not enter any customer payment mode. If you are a reseller, entering a payment mode is absolutely not required, and you should not do so.

* Navigate to your Account area, menu My Account, to update your company address, first name, last name and your Sales Tax or VAT number.

* Then, navigate to your Account area, menu Other - Apply to be a Reseller, to request us to enable the reseller features on your account.

* Then, wait till your request is validated. You will receive an email as soon as your request is validated. Following validation, if you open your dashboard account, you will find more information like:
- Your personalized URL, which you can use to record new customers/instances. You can immediately use it the way you want, such as by publishing it on your web site, on social networks, emailing, sharing it with other partners you have and more. Keep the URL private if you prefer to create new customers all by yourself.
- More menu entries to see all instances created by your customers, their credentials, invoices, and the commissions you have earned. You will be able to claim your earnings by invoicing our company as already described in the How does it work section on this FAQ.