FAQ - How to make my own backup of my DoliCloud instance?

This FAQ should be useless for most people, as the DoliCloud service already includes daily backups, irrespective of which plan you have chosen (Basic or Premium). Restoring a backup can also be done by the DoliCloud team according to the conditions defined into our terms and conditions of service. However, we provide this tutorial for people who really need to make their own backup.

Why and when?

Irrespective of the plan you have subscribed to, there are already daily automatic backups of your instance (database and files). So, you are already safe from any disaster. However, you may want to perform the backup yourself, for example, because you plan to migrate to a hosting service other than DoliCloud.

How?

1) To backup your database:

When logged in to the application as an admin user, navigate to the menu Home - Admin/System tools - Backup.
Just click on "Generate Backup" (Step 1). Then, download the generated file and store it in a safe place.

2) To backup the generated and attached files:

Login with a SFTP client (See FAQ: 142-faq-how-to-setup-my-sftp) and download the contents of the documents directory and store it in a safe place.